FAQs

  1. How do I get TalkingTILES?
  2. Does TalkingTILES only work on iPad?
  3. Is there a cost to download TalkingTILES?
  4. What is Mozzaz CareFUZION Cloud Service?
  5. How do I subscribe to Mozzaz CareFUZION Service?
  6. What is the difference between an Individual and Professional account?
  7. What is the mp3 program?
  8. Can I customize TalkingTILES to suit my needs?
  9. Do I need a separate license for each device?
  10. Is there a cost to add a support team member to my TalkingTILES account?
  11. What devices are compatible with TalkingTILES?
  12. How can I contact support?
  13. Where can I find the userguide and video tutorial?


1. How do I get TalkingTILES?

TalkingTILES is available in a variety of ways:

  • As an app on your mobile device. Download it through the Google Play Store, Windows Store, The App Store, and Amazon.
  • Through Google Chrome on your desktop computer. To run on your desktop computer, you must register for a My Mozzaz account, and launch TalkingTILES through the Google Chrome browser. If you do not have Google Chrome installed, you can get it here.
  • With Windows 8. If you have a device that runs Windows 8 – either desktop or mobile – you can download TalkingTILES via the Windows Store.

2. Does TalkingTILES only work on iPad?

No. TalkingTILES works on a wide variety of tablets and devices, from iPad to Android to Windows 8 and more. See Question 8 for details on what devices TalkingTILES is compatible with.

 

3. Is there a cost to download TalkingTILES?

There is no cost to download the app. The free version of TalkingTILES is a very functional and versatile app that allows for customization. It is pre-loaded with 3 pages to get you started and uses a default device TTS. To extend the features of TalkingTILES, users can subscribe to the Mozzaz CareFUZION Cloud Services.

4. What is Mozzaz CareFUZION Cloud Service?

The Mozzaz CareFUZION Cloud Service is a secure online service that enables users to expand their use of TalkingTILES with additional capabilities such as remote team collaboration, data sharing, device syncing, remote programming, access to cloud-based content and libraries, and secure backup/restore features. The ‘cloud’ is like an internet storage system where data is securely kept and allows for users to interact with one another.

5. How do I subscribe to CareFUZION?

Subscribing to the Mozzaz CareFUZION Cloud Service is easy. Once you have registered a My Mozzaz account, simply select the “Upgrade my account” button. There are different subscription options to meet your needs, including a month-to-month payment program of only $10 a month, a 6 month term, 12 month term, and an unlimited lifetime subscription.

6. What is the difference between an Individual account and a Professional account?

An Individual account is for the person who is the everyday user of TalkingTILES and the person who is responsible for setting up and maintaining the account of an individual user – this could be the actual individual user or someone such as a family member. A Professional account is for the professional who works with the individual using TalkingTILES, such as an SLP, educator, or OT. A professional account holder can include those who work for clinics, schools and organizations who have clients/students that require assistive technology.

7. What is the mp3 Program?

The mp3 program is the Mozzaz Professional Partner Program designed for professionals who work with clients that use TalkingTILES. The mp3 program provides evaluation and assessment licenses, as well as full training and technical support. More information can be found on our mp3 webpage.

8. Can I customize TalkingTILES to suit my needs?

Yes. TalkingTILES has the capabilities to be customized in many ways. You can customize page layout and tiles – such as the number of tiles that appear on your screen, spacing between tiles, page background, enabling speechbar and audio functions, image and text size on tiles, tile colours, and more.

9. Do I need a separate license for each device?

No. Because TalkingTILES is internet based, a user’s account can be accessed from multiple devices simply by logging in. You are paying for a subscription to a service, not paying for the number of devices you wish to use it on.

10. Is there a cost to add a Support Team member to my TalkingTILES account?

No. As long as your therapist or support team member is a registered user of TalkingTILES, there is no cost to the individual user to add them.

11. What devices are compatible with TalkingTILES?

Desktop: TalkingTILES is available through the Google Chrome browser on PCs/Macs. Any PC/Mac that supports Chrome version 12 or higher will support TalkingTILES. If you do not have the Google Chrome browser, you can download it here. TalkingTILES currently does not run on Internet Explorer, Mozzilla, Safari, or other internet browsers.

Windows 8: Any Windows 8 PC or Tablet

iOS: iPad 1 to iPad 4, iPad Mini, iPhone 3GS and above with iOS version 5.1.1 and above

Kindle: The Kindle can be purchased through Amazon. The Kindle Fire HD 7 and 8.9 and the Kindle Fire 2 are all compatible with TalkingTILES.

Android: TalkingTILES runs on various Android devices (tablets and phones) and has been tested on those listed below. The app will still run on other android devices, but have not yet been tested to confirm perfect functionality. It should work fine on any android device running Android version 4.0 or higher with a resolution 1024x600 or higher.

Device Name Manufacturer Operating System (OS version) Device Size Resolution
Nexus 7 Google 4.2.2 7 1280x800
Asus IPad Transformer TF300 (TF300T) ASUS 4 10.1" 1280x800
Asus IPad Transformer TF101 (TF101) ASUS 3.2 (upgradeable to 4.0) 10.1" 1280x800
Samsung Galaxy Tab 2 Samsung 4.1 10 1280x800
Samsung Galaxy Tab Samsung 4 10 1280x800
Samsung Galaxy Note 10.1 Samsung 4.1 10 1280x800
Galaxy Tab 7 Samsung 4 7 1024x600
S3 Samsung 4.1 4.8 1280x720

12. How can I contact support?

Support can be reached in three methods:

  1. The Helpdesk that is accessible when you are logged into your My Mozzaz account. This is found on your Home Page when you log in.
  2. Email the support team at support@mozzaz.com.
  3. Call our team at 416-619-9231.

13. Where can I access the Video Tutorials and User Guide?

Both the Video Tutorial and User Guide are available to users who are logged into their My Mozzaz account. From your home page, you will see the options to click to access these.